Terms of Service
Plain words first: Steward answers your business’s calls and texts for you. You stay responsible for your business; we stay responsible for running Steward carefully.
1. Who this is between
These terms are an agreement between SVLabs (“we”, “us”), which makes Steward, and the business that creates an account (“you”). By creating an account you accept them on behalf of that business and confirm you have the authority to do so.
2. What Steward does
Steward is an AI assistant that answers inbound calls and messages for your business, asks the questions you configure, shares only information you have approved, offers appointment times based on your availability, books appointments, and tells you what happened. It always identifies itself as an AI assistant.
Steward is not a person, a lawyer, a doctor, an emergency service or a licensed professional of any kind. It does not give legal, medical, financial or safety advice. If a caller describes an emergency it tells them to contact emergency services and notifies you.
3. Your responsibilities
- Your information. Steward speaks from the knowledge, prices and rules you approve. You are responsible for keeping them accurate. Prices it repeats are the prices you entered.
- Your customers. Appointments it books are commitments of your business. You are responsible for honouring, changing or cancelling them.
- Your phone line. You are responsible for setting up and removing call forwarding with your carrier, and for any carrier charges.
- Lawful use. You will use Steward only for a lawful business, will not use it to harass or deceive anyone, and will comply with the laws that apply to your business, including consumer-protection, telemarketing and privacy laws.
- Your account. Keep your password safe. You are responsible for activity under your account.
4. Call recording and transcripts
Calls answered by Steward are recorded and transcribed so that you can review them and so that we can operate and improve the service. At the start of every call Steward states that it is an AI assistant and that the call may be recorded.
Recording laws vary by state and country; some require every party’s consent. You are responsible for making sure recording your business’s calls is lawful where you and your callers are, and for any additional notice your situation requires (for example, a line on your website or voicemail). If you do not want calls recorded, do not forward them to Steward.
5. Text messages
Steward replies to people who contact your business. You will not use it to send marketing messages, or to message anyone who has asked not to be contacted.
6. Price and the pilot
Your first month is free and needs no card. After that, continuing requires a paid plan at the price shown to you when you subscribe. Plans renew monthly until cancelled; you can cancel at any time and the service continues to the end of the period you have paid for. Plans may include a usage allowance, with additional usage billed at the rate shown to you. We will tell you at least 30 days before changing the price of a plan you are on.
7. Availability
We work hard to keep Steward answering, but it depends on telephone, internet and AI providers outside our control and we do not guarantee uninterrupted service. You can pause Steward or remove call forwarding at any time. Do not rely on Steward as your only way of receiving urgent or safety-critical calls.
8. AI limitations
Steward is designed never to invent facts, prices or promises, and to hand a conversation to you when it is unsure. AI systems still make mistakes: they can mishear, misunderstand or misstate. Review your conversations, correct what it knows, and tell us when it gets something wrong.
9. Your data
You own your business’s information and your conversations. You give us permission to process them to provide and improve the service, as described in the Privacy Policy. You can export or delete your data by writing to us, and we delete it within 30 days of your account closing unless the law requires us to keep it.
10. Ending the agreement
You can close your account at any time. We may suspend or close an account that breaks these terms, puts others at risk, or is not paid for. Remove call forwarding before you close your account, or callers will reach a line that no longer answers.
11. Liability
To the fullest extent the law allows, Steward is provided “as is”, and we are not liable for lost profits, lost business, missed calls or indirect or consequential losses. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose. Nothing here limits liability that cannot be limited by law.
12. Changes and law
We may update these terms; if a change is material we will tell you by email at least 14 days before it takes effect. These terms are governed by the laws of the State of California.
13. Contact
Questions: legal@mail.svlabs.dev